PUBLISHED DECISION GUIDE
Hangzhou Expands AI-Powered Healthcare with 24/7 Digital Doctor Services
Hangzhou has integrated artificial intelligence across the entire patient journey, from consultations to follow-up care, via its flagship digital health assistant.
Hangzhou is accelerating the use of artificial intelligence across its healthcare system, offering residents faster, smarter, and more accessible medical services. At a press release on Dec 2, officials announced that AI has now been integrated throughout the entire patient journey — from pre-visit consultations to diagnosis, treatment and follow-up.
Independently written English guidance based on cited public sources. Every public guide is human reviewed; it is not an official translation of the source publisher.
AI Integration Across the Patient Journey
Hangzhou is expanding the use of artificial intelligence in its healthcare system, with AI now integrated throughout the entire patient journey, from pre-visit consultations to diagnosis, treatment, and follow-up. The announcement was made at a press release on December 2, 2025.
At the center of this effort is Anzhen'er, the city's flagship digital health assistant, now deployed across all public hospitals above the secondary level. It supports consultation, registration, payment, queue updates, medication reminders, and even navigation, parking, and meal ordering. This year alone, it has served patients more than 37.27 million times.
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